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Customer Feedback: Outcome of Customer Satisfaction

Customer feedback and customer satisfaction, how do these two terms relate? Customer satisfaction is measured by the feedback they give. On an average, only 73% of customers who purchase an item are fully satisfied with it. But there are two simple questions to find out how satisfied each customer is with the product they have […]

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Word of Mouth(WOM), the buzz marketing tool

Can you remember the last time you saw a new cool thing and felt like sharing that with your friends? When it comes to the internet, there are two kinds of marketing: organic and paid. Word of Mouth is an organic way of using viral marketing elements, although it is natural. Word of mouth is […]

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Customer engagement is significant to have customer retention

Every relationship is developed based on trust and understanding of each other. Relationships between a business and it’s customers are mandatory. Customers are the most valuable asset to any company. “Rome wasn’t built in a day,” rings true for any relationship. Customer engagement is the most vital element in creating bonds with your customers. This […]

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Why do businesses like customer feedback?

The ultimate goal of each business is to satisfy customers. Collecting customer feedback will let you know if they are satisfied or not. It additionally shows that you are just worth their ideas and involve them in up your business ideas. But what is customer feedback, how can that facilitate your business? Customer feedback, in […]

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Review heist

Influence of video reviews that turned a national show into a global phenomenon. A few years ago unexpectedly one thing started trending worldwide, even though the company did not expect an incredible reaction from their fans. This all started when a show called ‘La Casa de Papel’ aka ‘Money heist’ started streaming on Netflix, a […]

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